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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shannon Regalbuto

May 29, 2026

5  out of  5
rating by Shannon Regalbuto
"Roya made the process of updating my payment and new address quick, simple, and efficient!"
We responded:
"Shannon, Thanks for the kind words! It's great to know that we were able to provide you with the highest levels of service. Our goal will always be to provide the best experience and we love knowing yours was no different. See you soon! - Jacob Althage"
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Ally Marie

January 28, 2026

5  out of  5
rating by Ally Marie
"Thank you for helping get my car back to great condition after an unfortunate accident!"
We responded:
"Hello Ally, thank you for the kind review! It's never easy being involved in an accident or having your car damaged but I'm so glad we were able to deliver on our promise for you. We take it seriously! We'll always have your back when the unexpected happens and appreciate the opportunity to support you. Thanks - Jacob Althage "
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Brian Reese

January 22, 2026

5  out of  5
rating by Brian Reese
"Jacob was so kind and professional. Aside from an excellent price, he took time to explain Nevada laws, risks for my family and considerations as I approach retirement. His entire staff is beyond helpful and I was so pleasantly surprised at how inexpensive life insurance options were. Jacob personally took time to sit down with me and ensure we were receiving all the discounts we qualified for. 10/10 recommend Jacob and his incredible team!"
We responded:
"We appreciate your review, Brian. We are so happy that you had such a wonderful experience with State Farm Agent Jacob Althage’s Team here in Reno! Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Jacob Althage’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help!  Thank you - Jacob Althage"
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DLB

December 19, 2025

5  out of  5
rating by DLB
"Roya is amazing. I have been working with her for the last 3 years. Having been a Farmers Agent for years I am glad I am no longer with Farmers.

Jacob, did I mention Roya is 🤩. I recently had 3 vehicles at 1 time in a rotation of Lemons. Roya went above and beyond to help me in this situation which was extremely stressful. I could not have done it without her

Jacob, please make sure that Roya and her keyboard get a nice reward and vacation this year. My grief as a client affords her at least that.

And Jacob from one Washingtonian to another thank you for making this feel like Washington all over again

Happy Holidays,

The Sedona Grinch"
We responded:
"Dear DLB, Thanks for choosing us and leaving such a great review! We truly appreciate your recommendation of our auto insurance and will work hard to continue going above and beyond! We sincerely appreciate you sharing your experience and giving Roya a virtual shout out. She works hard for every client, every day! We look forward to being your trusted partner well into the future. Thank you - Jacob Althage"
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Mark Polochak

October 4, 2025

5  out of  5
rating by Mark Polochak
"Roya is very quick to respond, gives great direction, is very professional and courteous. Happy to be working with her!"
We responded:
"Mark - Thank you for taking a moment to share your feedback and great experience with us! My team and I look forward to serving you well into the future. Thank you - Jacob Althage"
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Rebecca Walton

August 20, 2025

5  out of  5
rating by Rebecca Walton
"Jordan was knowledgeable and friendly. She quickly helped me establish a new homeowner's policy."
We responded:
"Rebecca - Very kind of you to share your experience with Jordan! I'm glad you were able to take advantage of her expertise and efficiency. I speak for my entire team when I say we appreciate your trust. Thank you - Jacob Althage"
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Andy Kolasa

August 11, 2025

5  out of  5
rating by Andy Kolasa
"I had a client move to Reno, Jacob and his team member Roya were incredibly professional and very responsive. I will be sending all my friends in family in Idaho here contact info! 10/10 would recommend!!!"
We responded:
"Andy, thank you for taking the time to leave us this review! Your trust means the world to us and we appreciate the opportunity to deliver a phenomenal experience for you and your trusted client relationships. Thank you - Jacob Althage"
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Karen Brite Glass

July 31, 2025

5  out of  5
rating by Karen Brite Glass
"Roya Ferguson is probably one of the most efficient agents that I've had the pleasure of dealing with, and that's rare for Bus Ins agents!! All my request are met with a smile and promptly done within the day if not the hour. I can not recommend this agent enough!"
We responded:
"Karen, thank you for taking a moment to brag on one of our shining stars - Roya! It's a pleasure to partner with you on your Business Insurance here in Reno, NV and I know I speak for my entire team when I say we look forward to earning your business every day. Thank you - Jacob Althage"
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Daniel Churchill

July 31, 2025

5  out of  5
rating by Daniel Churchill
"Jessica was absolutely professional and friendly. She reach out to me after 1 year to let me know rates had dropped. Home, cars, RV and life insurance all in one place!
Highly recommended giving them a call."
We responded:
"Daniel - Thank you for your trust in partnering with us and for the kind review of your interaction with Jessica! This is a perfect example of timing. We may not be the right fit for the moment, but we deeply value creating new connections for when the time IS right! Thank you for the opportunity to serve you with your home insurance, auto insurance, RV and life insurance! We look forward to serving you well into the future! - Jacob Althage"
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Dave Eli

July 30, 2025

5  out of  5
rating by Dave Eli
"Working with Jessica Johnson at Jacob Althage - State Farm Insurance was a fantastic experience. She was professional, responsive, and made the process easy. Best of all, she helped us reduce our insurance costs by nearly half while still improving our coverage. Highly recommend Jessica and the team!"
We responded:
"Dave - Thank you for taking time to give Jessica a virtual "high five" and for the phenomenal review! It sounds like Jessica delivered on our ethos of providing exceptional service, a consultative approach and create raving fans! I appreciate your trust in my Agency and I look forward to serving you and your family. - Jacob Althage"
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Ash Hansen

July 28, 2025

5  out of  5
rating by Ash Hansen
"Staff is always helpful and lovely to work with. Great rates for good insurance. 10/10 recommend."
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Alicia Acosta

July 19, 2025

5  out of  5
rating by Alicia Acosta
"Amazing and efficient service. Jacob walked us through all different coverages for our auto policy and was never pushy. So happy I was able to leave within the hour with an auto policy."
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Kim Caldwell

June 18, 2025

5  out of  5
rating by Kim Caldwell
"Always very helpful"
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James Toste

June 16, 2025

5  out of  5
rating by James Toste
"Very pleasant and helpful folks to work with. They answer all of my questions, and go above and beyond to help me understand different insurance terminology and assist with getting my discounts."
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Cosey Gibson

June 16, 2025

5  out of  5
rating by Cosey Gibson
"Jacob and his team are fantastic! They have been extremely communicative and personal, we feel that we have an excellent relationship with them. It has given us peace of mind knowing they can assist us with any and all insurance needs."
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Dr. Wonder Woman 4 USA

May 30, 2025

5  out of  5
rating by Dr. Wonder Woman 4 USA
"I recently moved all of my insurance needs to THIS State Farm office, because I wanted lower prices and exceptional customer service. Boy, did did I get both in spades! Today I asked to speak with Jacob or Jordan, but they were both working with other customers. "Perhaps I can answer your questions?" Roya offered, and for the next 30 minutes, I grilled her with an onslaught of rapid-fire questions about every sevice, opportunity and option available for my homes, cars and rental properties that were now insured by her boss's agency. She didn't flinch and answered my questions confidently, completely and professionally... she didn't miss a beat! Most people can't handle my no-nonsense style, but Roya did... she passed MY test. Give her a raise, Jacob!"
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Lauren Edwards

May 2, 2025

5  out of  5
rating by Lauren Edwards
"Jessica speedily set up our auto insurance on a tight deadline despite already being involved in long meetings. She made recommendations that lowered our costs while improving our benefits, including details that made sense for our unique situation, things I could not have known to ask about. She answered questions expertly, and with warmth and charm. Previously, she had already prepared our homeowners policy. I had compared multiple companies and was surprised that State Farm easily stood out. Jessica herself was a standout as well. Highly recommend."
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Rachel Schupe-Mendoza

April 24, 2025

5  out of  5
rating by Rachel Schupe-Mendoza
"I am very pleased with the service I review at Jacob Althage office. Roya is always informative and pleasant. Great agency"
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Brandi Jo Crowe

April 10, 2025

5  out of  5
rating by Brandi Jo Crowe
"Roya was amazing!! Very personal , had me laughing when I needed it the most. We need more Royas in the world. Thank you for a wonderful experience"
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Teagan

April 9, 2025

5  out of  5
rating by Teagan
"Jacob is absolutely amazing! He made everything so simple for me and helped me so much. I literally could not have done anything without his help. I highly recommend him! He was so caring and accommodating. By far, the easiest person to work with!"
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Angie Wynne

March 31, 2025

5  out of  5
rating by Angie Wynne
"Roy’s helped me this morning with getting my odometer reading done, she’s so pleasant and kind. I’m so very happy with State Farm!"
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Brianna Mick

March 29, 2025

5  out of  5
rating by Brianna Mick
"The State Farm Agents that I have dealt with have always been prompt and helpful in their communications."
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Denise Hamrick

March 28, 2025

5  out of  5
rating by Denise Hamrick
"They always answer the phone in person and answer all my questions and concerns. Have been with State Farm since 1998"
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Ashley Henke

March 11, 2025

5  out of  5
rating by Ashley Henke
"Roya was AMAZING! I just got a new vehicle and she got my policy updated so fast with my new car. Buying a car is hectic and a long process but getting insurance set up on it was the easiest thing to check off my checklist!"
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Willie

March 11, 2025

5  out of  5
rating by Willie
"Very helpful and professional. Thanks"
We responded:
"Hello Willie - I wanted to take a moment to sincerely thank you for sharing your experience! I speak for my entire team when I say we appreciate the opportunity to look after your interests and will continue to earn your trust at every opportunity. Thank you - Jacob Althage"