Reviews
State Farm® Agent Jacob Althage
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Helen Bozkurt
October 31, 2026
"Marc William is absolutely the BEST! 5 stars for customer service, knowledge, efficiency and advocacy— I wanted a quote on auto insurance: he saved me a ton on that, and then helped me with a bunch of other insurance products I was overpaying for!
Thank you so much! I I highly recommend for all of your insurance needs— Including pet insurance because I would never be without it and neither would my doggies!"
We responded:
"Hi Helen, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Jacob Althage’s team. Please reach out to us if any questions come up! - Jacob Althage’s Insurance Team "
jose Rodriguez
October 28, 2026
"Very competitive rate and as well Marc William was very helpful great guy to work with."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
juan jimenez
October 26, 2026
"If you need to get a great competitive rate go with Marc William at State Farm great guy to work with him."
We responded:
"juan, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Jacob Althage and Team "
Martz Ligunas
October 25, 2026
"Great place to get insurance and good customer serivce. Marc William and Jacob are a pleasure to work with!"
We responded:
"Thank you for the 5-star review, Martz! We’re proud to serve the Reno community and truly appreciate your support. "
ROSEMARIE CASTILLO
October 23, 2026
"100 percent recommend Marc William and Jacob Althage State farm for your insurance needs! They will treat you right!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Reno to know you had such a great experience with us. "
Toni Fitch
October 22, 2026
"Jacob and his entire team at StateFarm has provided my insurance for the last five years, They’ve always been so helpful, courteous and informative each and every time that I call or stopped by."
We responded:
"Hi Toni, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Jacob Althage’s team. Please reach out to us if any questions come up! - Jacob Althage’s Insurance Team "
Mike Givens
October 1, 2026
"I have been with the same insurance company for a very long time and my rates just kept going up. I felt it was time I started shopping and I was introduced to Jacob. I was mind blown with how much money I was able to save with him. Jacob and Jordan made everything so easy on me, process was fast and smooth. Not only is it nice to save, but the customer service that came with it was exactly what sealed the deal."
We responded:
"Mike, thank you so much for the wonderful review! We really appreciate your kind words. If you ever need anything, our Reno insurance team is always here and happy to help. "
Cheryll Ball
September 17, 2026
"Jordan helped me with my renters insurance, also my car insurance, and my DMV appointment. Such a pleasure doing business with a knowledgeable and pleasant agent for State Farm!"
Carol Cronin
September 17, 2026
"Jordan Gorkos has always answered our questions help solve some problems. She is a delight to work with"
Heather Householder
August 7, 2026
"Worked with Roya. She was very helpful and professional. Answered all of my questions quickly and get me what I needed. Would absolutely recommend!"
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Reno to know you had such a great experience with us. Thank you - Jacob Althage"
Jim Nelson
July 15, 2026
"So nice and knowledgeable. Was totally a nice experience. Thanks"
We responded:
"Hello Jim - We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. Thank you - Jacob Althage"
Shannon Regalbuto
May 29, 2026
"Roya made the process of updating my payment and new address quick, simple, and efficient!"
We responded:
"Shannon, Thanks for the kind words! It's great to know that we were able to provide you with the highest levels of service. Our goal will always be to provide the best experience and we love knowing yours was no different. See you soon! - Jacob Althage"
Ally Marie
January 28, 2026
"Thank you for helping get my car back to great condition after an unfortunate accident!"
We responded:
"Hello Ally, thank you for the kind review! It's never easy being involved in an accident or having your car damaged but I'm so glad we were able to deliver on our promise for you. We take it seriously! We'll always have your back when the unexpected happens and appreciate the opportunity to support you. Thanks - Jacob Althage "
Brian Reese
January 22, 2026
"Jacob was so kind and professional. Aside from an excellent price, he took time to explain Nevada laws, risks for my family and considerations as I approach retirement. His entire staff is beyond helpful and I was so pleasantly surprised at how inexpensive life insurance options were. Jacob personally took time to sit down with me and ensure we were receiving all the discounts we qualified for. 10/10 recommend Jacob and his incredible team!"
We responded:
"We appreciate your review, Brian. We are so happy that you had such a wonderful experience with State Farm Agent Jacob Althage’s Team here in Reno! Thank you for the wonderful 5-star review! We are so happy you had a wonderful experience with us here on State Farm Agent Jacob Althage’s Team. If you ever need anything down the road, do not hesitate to reach out—we would love to help! Thank you - Jacob Althage"
DLB
December 19, 2025
"Roya is amazing. I have been working with her for the last 3 years. Having been a Farmers Agent for years I am glad I am no longer with Farmers.
Jacob, did I mention Roya is 🤩. I recently had 3 vehicles at 1 time in a rotation of Lemons. Roya went above and beyond to help me in this situation which was extremely stressful. I could not have done it without her
Jacob, please make sure that Roya and her keyboard get a nice reward and vacation this year. My grief as a client affords her at least that.
And Jacob from one Washingtonian to another thank you for making this feel like Washington all over again
Happy Holidays,
The Sedona Grinch"
We responded:
"Dear DLB, Thanks for choosing us and leaving such a great review! We truly appreciate your recommendation of our auto insurance and will work hard to continue going above and beyond! We sincerely appreciate you sharing your experience and giving Roya a virtual shout out. She works hard for every client, every day! We look forward to being your trusted partner well into the future. Thank you - Jacob Althage"
Mark Polochak
October 4, 2025
"Roya is very quick to respond, gives great direction, is very professional and courteous. Happy to be working with her!"
We responded:
"Mark - Thank you for taking a moment to share your feedback and great experience with us! My team and I look forward to serving you well into the future. Thank you - Jacob Althage"
Rebecca Walton
August 20, 2025
"Jordan was knowledgeable and friendly. She quickly helped me establish a new homeowner's policy."
We responded:
"Rebecca - Very kind of you to share your experience with Jordan! I'm glad you were able to take advantage of her expertise and efficiency. I speak for my entire team when I say we appreciate your trust. Thank you - Jacob Althage"
Karen Brite Glass
July 31, 2025
"Roya Ferguson is probably one of the most efficient agents that I've had the pleasure of dealing with, and that's rare for Bus Ins agents!! All my request are met with a smile and promptly done within the day if not the hour. I can not recommend this agent enough!"
We responded:
"Karen, thank you for taking a moment to brag on one of our shining stars - Roya! It's a pleasure to partner with you on your Business Insurance here in Reno, NV and I know I speak for my entire team when I say we look forward to earning your business every day. Thank you - Jacob Althage"
Daniel Churchill
July 31, 2025
"Jessica was absolutely professional and friendly. She reach out to me after 1 year to let me know rates had dropped. Home, cars, RV and life insurance all in one place!
Highly recommended giving them a call."
We responded:
"Daniel - Thank you for your trust in partnering with us and for the kind review of your interaction with Jessica! This is a perfect example of timing. We may not be the right fit for the moment, but we deeply value creating new connections for when the time IS right! Thank you for the opportunity to serve you with your home insurance, auto insurance, RV and life insurance! We look forward to serving you well into the future! - Jacob Althage"
Dave Eli
July 30, 2025
"Working with Jessica Johnson at Jacob Althage - State Farm Insurance was a fantastic experience. She was professional, responsive, and made the process easy. Best of all, she helped us reduce our insurance costs by nearly half while still improving our coverage. Highly recommend Jessica and the team!"
We responded:
"Dave - Thank you for taking time to give Jessica a virtual "high five" and for the phenomenal review! It sounds like Jessica delivered on our ethos of providing exceptional service, a consultative approach and create raving fans! I appreciate your trust in my Agency and I look forward to serving you and your family. - Jacob Althage"
Ash Hansen
July 28, 2025
"Staff is always helpful and lovely to work with. Great rates for good insurance. 10/10 recommend."
We responded:
"Ash, THANK YOU for the kind review! I'm glad to hear that you've had such phenomenal experiences with us and are taking advantage of the competitive rates. My team and I are looking forward to serving you! - Jacob Althage "
Alicia Acosta
July 19, 2025
"Amazing and efficient service. Jacob walked us through all different coverages for our auto policy and was never pushy. So happy I was able to leave within the hour with an auto policy."
We responded:
"Alicia - Thank you for visiting my office and for partnering with me on your auto insurance needs! It's always a pleasure getting to sit down with our customers and friends. We're always a call, text, click or visit away when you need us! Thank you for taking time out of your day to share your experience, I appreciate it! - Jacob Althage"
Kim Caldwell
June 18, 2025
"Always very helpful"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
James Toste
June 16, 2025
"Very pleasant and helpful folks to work with. They answer all of my questions, and go above and beyond to help me understand different insurance terminology and assist with getting my discounts."
We responded:
"James - Thank you for the kind review and for sharing your experience with my State Farm Agency team. We genuinely strive to deliver for every client with every opportunity. I'm glad you've found value in a strategic partnership with us! Thank you - Jacob Althage"
Cosey Gibson
June 16, 2025
"Jacob and his team are fantastic! They have been extremely communicative and personal, we feel that we have an excellent relationship with them. It has given us peace of mind knowing they can assist us with any and all insurance needs."
We responded:
"Cosey - Thank you for taking a moment out of your day to share your experience with my team! It has been such a phenomenal experience partnering with you on your home and business insurance needs. My team and I look forwarding to serving you well into the future! Thank you - Jacob Althage"